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Professional helpful service.
Able to book my car in at short notice. Good COVID protocols. Fair pricing.
Covid - constrained process was clear and way to follow. I was expected and all was explained on my arrival. MOT and all issues dealt with and my car was ready in good time on the day
All the stuff was very friendly and professional. Also the door keeper was very gently shows the way in or way off. Great experience.
Because the work is completed very professionally and on time.
Booking easy and service advisor Tyler very knowledgeable and kept me informed throughout process. Service lane process very good. Derek on arrival very cheerful and drivers in lane efficient with COVID precautions.
Alex was very helpful and arranged everything perfectly
Always courteous and kept well informed on progress of service
Provided advisory work required
They did what they said they would do.
Very friendly, helpful, and efficient staff throughout the booking process and the appointment itself. Did not have to wait too long for an appointment (unlike some other marques).
Loved the personal touch from the team
Overall a fantastic experience.
I was very well looked after by the service assistant Phoebe Green
Easy booking process, good reception, car ready on time
I was kept fully informed and I always find the video tour underneath my car that they send to be very reassuring!
Polite helpful staff,especially at this time with COVID-19
Kept myself in contact on the day, pre call etc, all work carried out that was authorised, good evhc
All round excellent service right from the begining with the car park attendant till the final service agent i spoke to that returned my car. All professional and provided and excellent service
Because I was satisfied!
I am being dealt with by Alex Magee, who understands that some customers know about cars, and he deals with me on a level which is appropriate. That is supremely important.
Helpful, pleasant and efficient.
I am completely satisfied and at somepoints suprised by the flexibility and customer focus of BMW. Specifically at Lancaster BMW Milton Keynes, the staff were great, but especially Kevin Frier. Whom I was dealing with mostly.
Couldn't fault them, from greeting at arrival through to departure when service complete.
Exceptional as always!
Polite professional staff
Issue resolved quickly and efficiently.
Very good everything explained
I have totally lost trust in this dealership and BMW as a brand and will not consider BMW for my next car
Given problem times all service providers helpful
Only came in for a winter wheel swap, but always made to feel welcome. Staff always happy and professional in their approach
The team did a great job in listening to my issues and trying to work through the problem to the point i spoke to the technician who was working on my car to try and resolve the problem. He then outlined to me the next steps.
Excellent communication through the process from Alex Magee, very personable, honest and straight talking with a can do attitude, he makes a positive difference and is a real credit to your business.
Very efficient, was able to book a service within the week and the service on arrival and communication was excellent.
A few issues that were resolved quickly and effectively
Great processes in place to makelife easier for the customer
Efficient process given the current restrictions
Did what needed to be done and were fast
The service was beyond my expectation, from arriving at Lancaster, the people you employ, the attitude from each and every one of them, that nothing is too much trouble, the calls to update throughout
Super from start to finish - especially well done re lockdown.
When arriving at the dealership there was no clear guidance where to go. One of the issues with the car wasn't fixed, got differing reasons what the problem was
Professional and polite
Customer service was good.But not happy that the fault was not fixed on my car and now being told to to re book it in and they need the car 4-5 days.
Made welcome by Molly my service adviser, job done without fuss,
Everything went very smoothly from check in to picking up my car. The Covid 19 measures adopted by the dealership were excellent.
Easy to book. Quick to respond. Short lead time to see the vehicle. Excellent service on arrival. Courtesy car made available.
Clear, concise video from the technician, and usual great service in the Service Reception team (Tracey Fisher). Tracey was careful to check I was OK, had a drink, and knew how the MOT was progressing.
All was perfect and made in a timely manner
Always exceptionally helpful, polite and complete the required work promptly
Work was carried out and car cleaned - people were very helpful and friendly.
The organisation and safety measures were fantastic!
Free coffee and a nice place to sit and wait for my car.
Again Gloria service advisor. Kept in touch with me all the time about my car was always nice and very helpful. Always took the time to answer my questions Wonderful advisor And should be noted!
I was pleased to be allowed to wait whilst my MoT was completed.
Kept informed throughout process
The Service Engineer that looked after my car went above and beyond what I was expecting. Congratulations for his professionality and helpfulness!
Fantastic customer service from the team, I thought the Covid 19 measure you have implemented at the Mk branch was very professionally done and I felt safe. I also dealt with Emily from service who was brilliant and helped me through out my service a
Very good service from beginning to end
Extremely easy process. Very friendly reception and felt totally looked after as a customer.
Despite COVID restrictions, staff kept me informed of progress throughout my visit, and were extremely helpful. The video sent to me showing the car safety checks was also excellent
Tyler, my service advisor kept me fully informed during the day with regular updates and made the whole experience delightful.
It's was pleasant to see the dealership protecting their customers and staff through this epidemic. They have a system in place which reassured me that our safety comes first. I was also informed of my car's progress throughout the day.
I was looked after by Tracey Fisher who was very professional ,friendly and very knowledgeable on all things BMW
Although we are in Covid lockdown the service was still efficient and well managed
Kirill Grigoryev was very helpful and attentive throughout the purchase and delivery
All the staff supported Emma in getting the car delivered punctually with the minimum of fuss.
Kiril was brilliant and always kept in touch with progress of the car. There was a possible issue in securing the car but Kiril did a great job of securing the car and getting everything in place prior to Christmas for us.
I was informed of the whole process of what to expect and when things were due to be happening
Excellent service from Anthony Elder, really helped me find the right car for me. Would highly recommend anyone to get a car from his service, really appreciate what he has done. Please thank him again Danica
salesman touched base everyday
Purchased remotely due to COVID; took delivery in person - showroom followed government guidance and felt Covid-secure. Regular updates of factory order status while waiting; vehicle built to exact specification and delivered on time.
Built the car with everything I wanted and worked to make it affordable
The dealership organised its Covid-safe procedures very well and provided an excellent sales experience.
During covid the centre felt very safe and clean. Staff members were very helpful. Luke didn't rush us and made sure we understood all the information so we were able to make a confident choice.
Really knowledgeable, listened to what we needed, constant communication and updates, the perfect sale!
Order and collection happened during a very stressful time due to covid. Everything ran smoothly. Very pleased with Emma's flexibility in allowing me to collect the car on my preferred day.
Everything ran smoothly even with the added pressures of COVID-19!
Lewis was always responsive and helpful. He understood my needs in managing the finance and what I was looking for in the car.
Despite the difficulties of the pandemic and effectively buying my car by email, Emma could not have been more helpful. She even measured the boot dimensions for me as this was important. The handover was friendly, professional and efficient .
Very satisfied , it was a quick response from sales and communication
Customer service was excellent, and we were impressed with the precautions taken to keep the staff and customers safe from Covid-19. Our Sales Executive Anthony Elder was very professional throughout the whole process - a real credit to BMW.
Everything was in place
This is my first BMW after many years of motoring. From the moment we walked into the BMW Show Room we were treated with respect.
Will Wyles was excellent throughout the car buying process.
Dillon made our purchase a pleasure, good advice and explanation throughout the entire period and contact with us post receiving our new car
From the outset sales team were very responsive, matched my needs. Responded very quickly to any queries. Made part exchange of my existing vehicle incredibly simple.