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ABOUT JARDINE MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very satisfied car came in for MOT was advised suspension spring cracked and turnaround was next day car ready early morning.

Service

Seamless and streamlined.

Service

Excellent customer service from Phoebe Green. She looked after me and made me feel like a valued customer. Great service from start to finish in these COVID-19 times. Thank you.

Service

Swift and professional. Never feel they are trying to sell you something. Even looked at a light issue Without charging

Service

Very helpful people at every stage, including making sure that my wife and I could have appointments at the same time

Service

The man who deals with my account Iain McCrimmon always makes sure all my requirements are met with very little fuss.

Service

The lady who looked after me was very helpful.

Service

Professional service

Service

Everything went smoothly efficiently and quickly

Service

I've got full service quickly and qualified

Service

Kept in the loop throughout with the personal touch made a huge difference

Service

Everything went OK

Service

Fulfilled my expectations

Service

good valet and on time ish!

Service

Bar an initially strange web-chat, the problem was dealt with throughout in an exemplary fashion.

Service

All went to plan

Service

Everything was done immaculately. From booking the service, collection of courtesy or replacement vehicle, update of what was happening and picking of vehicle which was cleaned up and sanitized. Exemplary service. Keep up the good work.

Service

Service all went really well.

Service

Worked really well. Dropped car off we were told the time it would be ready and we picked it up on time. We felt really safe on the premises. Thank you

Service

all went well and courtesy car ok

Service

Superb assistance from Tracey. I needed my car back earlier than expected and she pulled out all the stops to ensure it was ready. She provided updates throughout the day, was very polite and efficient and made the experience as painless as possible.

Service

Customer facilities are excellent even in the lockdown

Service

Great communication and good time scales

Service

Well organised during Covid and very helpful

Service

Went well and on time.

Service

Tracey Fisher went above and beyond expectation

Service

Professional and felt confident with their approach to Covid

Service

I was kept informed of what was happening. Waiting area comfortable.

Service

Everything was perfect from booking over the phone to the moment I left the service. Couldn't fault one thing.

Service

Task performed as required

Service

Good communication and very quick turnaround

Service

Nothing to complain about on my recent visit (or in October 2020, except my car was not valeted even though it had been offered).

Service

well informed,

Service

I couldn't rate the manager Daniel Hokan and his staff member Alex Magee any higher.

Service

Phoebe was brilliant. Very knowledgeable and extremely welcoming. Would definitely recommend her to family members for future business

Service

I like the fact you emailed me a video and also print on the investigations you did on my car

Service

Great customer service and very satisfied with the work carried out

Service

All done in good time and kept informed throughout

Service

Helpful account manager

Service

cant fault the service i received

Service

Service team very helpful throughout the whole experience kept me updated via the video service and on the progress of repairs undertaken

Service

Service was carried out in a professional and friendly manner.

Service

Efficient and friendly customer relations.

Service

Well organised, service manager was good and communicated well.

Service

Came in to get a battery replaced. No problems job done and had a free car wash after the service, something which to me is a bonus.

Service

Executed in timeframe given, well looked after and a reasonable cost

Service

Car feeling much better since the problem identified and fixed

Service

It was a pleasant experience and I felt very well looked after

Service

First of all I would like to thank Emily Tipper for an excellent service that was given to me. Arrived checked in with Emily confirming what needs to be done on collection car was waiting in side for me all completed and new alloys on Under warranty.

Service

Easy to deal with, pleasant and professional

Service

Everything was completed as expected, great communication from staff

Service

Very efficient, kept me informed of progress with service, etc and return of car.

Service

Did everything that was asked

Service

Work carried on schedule

Service

Easy and painless, no fuss, no nonsense.

Service

Phoebe Green looked after me very well with excellent communication throughout.

Service

Excellent service

Service

Kept me informed

Service

Service was very good

Service

Good service and communication and price

Service

It was very well scheduled and whilst the COVID 19 process limits interaction one never felt distant.

Service

Despite the waiting time, they did what was asked of them.

Service

Everyone was friendly and kept me updated with repair progress

Service

Great attitude and service.

Service

Kept me informed, treated me well

Service

Alex is a great guy and extremely helpful

Service

Efficient and friendly.

Service

Excellent service

Service

Phoebe in Service was brilliant as was a late request to Parts which was performed with no trouble

Service

Nothing to complain about

Service

I have given Jardines of Milton Keynes the maximum score because I was very happy with their level of service, and everybody was very friendly.

Service

Tracey Fisher was the person who dealt with me and she was excellant, she kept me updated and was very polite and made it a pleasure to deal with BMW.

Service

All the issues i highlighted were addressed and my service advisor kept me informed throughout

Service

Kept well informed during the day

Service

A tea of professionals that always listen to the voice of customer

Service

Kept me Informed at all times. We're flexible.

Service

Sam Fleming did not have to help me as my issue was with another BMW dealership (Strastone in Hull) but she happily took charge and engaged with the other dealership to agree the best decision to help me. I can't thank her enough

Service

Well organised and clear communication

Service

As a disabled driver I appreciate their home pick up and redelivery service. They kept to the arrangements and kept me informed. The safety video was very useful.

Service

great experience apart from the car valet

Service

No issues, good communications from the service centre, car completed on time.

Service

Tracy was helpful and friendly

Service

Absolutely grateful and 5* service and very helpful and polite staff.

Service

Mistake made when taking booking re.: waiting with car. When mistake was discovered, service manager Alex Magee went the extra mile to arrange a courtesy car despite Covid restrictions so as I wouldn't be late back to work. Excellent customer service

Service

I was well looked after by George who sorted me out with a loan car at short notice when my car failed its MOT and needed 4 new tyres that were not in stock.

Service

Good service. Friendly staff.

Service

Service was completed quickly and efficiently

Service

As above. Always receive warm welcome and exceptional service.

Service

Excellent service from Paolo Marsala

Sales

All was well organised, some issues with setting the app up to the car, but this sorted itself with 4 hours of taking the car.

Sales

All paperwork clearly explained by both sales and finance

Sales

They kept me informed of when my car would be delivered, and answered all my questions

Sales

Dillon Appleby was kind and helpful. I felt fully informed - it is easy to feel patronised as a woman buying a car but there was none of that.

Sales

The car was actually delivered to me by Anthony Elder and I am completely satisfied with the experience.

Sales

Paolo Marsala our sales advisor is the only guy I will go to when buying a car. His charm, honesty and integrity along with his service levels keep us coming back time and time again. He's a credit to Jardines

Sales

Kirill was very helpful and efficient

Sales

It was easy and not time consuming.

Sales

The sales person was very thorough and friendly. He gave enough information to make an informed decision.

Sales

The team always seem to go the extra mile with little or no pressure applied.

Sales

Lewis updated me regularly on the progress of my car and was always happy to answer any questions I had. Very smooth process all round.

Sales

Most of the arrangements were made by telephone and email which required a high level of mutual trust. Dealing with this dealership and the salesperson in particular, I was pleased to experience professionalism and customer centred salesmanship.

Sales

No issues, good experience

Sales

The sales people made the experience as well as the quality of the car which covered everything i was looking for. Plus the delay in my vehicle was compensated with a great courtesy car.

Sales

All aspects of the interaction were very satisfying and in most cases it was very much a 'nothing is too much trouble' attitude that was shown quite naturally. Obviously a great team effort that gave me confidence in the whole process.

Sales

Lewis Higgs Knowledge about the vehicle was incredible

Sales

Staff were helpful and prompt .

Sales

Excellent service from Sam and all employees involved

Sales

There was great attention to Covid hygiene requirements and all employees of Jardine were highly professional and polite whilst being able to put us at our ease. The whole purchase experience was smooth, and at no time did we feel under pressure.

Sales

Anthony Elder the sales guy was spot, did everything he said on time, prompt communications, a please to deal with.

Sales

I dealt with Anthony Elder at MK BMW and the discount negotiated was very fair, given the competition on-line these days. He is very personable and professional, making the change day most enjoyable.

Sales

Helpful and made it easy

Sales

Was really well done espically in a pandemic

Sales

Kept well informed at all stages of the puchasing and excellent handover considering all the covid restrictions.

Sales

Lewis did an amazing job. He kept me up to date and provided good support

Sales

Efficient and informative throughout the process

Sales

Good product good dealership and good sales and service department.

Sales

He was very pleasant and kept in touch with about my car status.

Sales

Lewis Higgs gets 10 out of 10 for his professional attitude from start to finish. I would employ him without a second thought. Well done Lewis.

Sales

Mark was patient, understood my requirements and helped me make my decision without any pressure and kept me informed every step of the way. Set all my expectations re delivery times, kept to them and then moved the collection date to suit my diary.

Sales

The hand over was flawless as always.

Sales

More attention needs to be paid to pre delivery checks. This has been discussed with the dealer.

Sales

Emma was extremely professional, helpful and made my experience of buying a BMW really great! Emma was always at the end of the phone or email if and when I needed her and went above and beyond to make sure everything went smoothly.