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Tracey Fisher was the person who dealt with me and she was excellant, she kept me updated and was very polite and made it a pleasure to deal with BMW.
Kept well informed during the day
All the issues i highlighted were addressed and my service advisor kept me informed throughout
Kept me Informed at all times. We're flexible.
A tea of professionals that always listen to the voice of customer
Sam Fleming did not have to help me as my issue was with another BMW dealership (Strastone in Hull) but she happily took charge and engaged with the other dealership to agree the best decision to help me. I can't thank her enough
Well organised and clear communication
great experience apart from the car valet
As a disabled driver I appreciate their home pick up and redelivery service. They kept to the arrangements and kept me informed. The safety video was very useful.
No issues, good communications from the service centre, car completed on time.
Tracy was helpful and friendly
Absolutely grateful and 5* service and very helpful and polite staff.
Mistake made when taking booking re.: waiting with car. When mistake was discovered, service manager Alex Magee went the extra mile to arrange a courtesy car despite Covid restrictions so as I wouldn't be late back to work. Excellent customer service
I was well looked after by George who sorted me out with a loan car at short notice when my car failed its MOT and needed 4 new tyres that were not in stock.
Good service. Friendly staff.
Service was completed quickly and efficiently
As above. Always receive warm welcome and exceptional service.
Fantastic service from Iain and the Aftersales Team
Very happy with communication, service and speed. Misses out on 5 as I did expect a car clean (or at the very least a promise of a deferred clean if COVID didn't permit currently).
Dealt with very well, everyone was great and Covid protection was spot on. My car being older seemed to be highly regarded that made me feel good
Again great communication Ease of sting up the visit, Covid info given, report on car and final hand back all excellent
Service performed as expected
The covid secure drop off and collection was very well organised and George was very helpful
Just clearly a high quality and professional operation.
Very easy to book the service and overall experience from being welcomed by Tracey when dropping the car off to collecting the car after the service were excellent. I also had a follow up question about the service which was immediately answered.
Booking easy and efficient and appreciated the video indicating condition of the vehicle. Service carried out promptly.
BMW Milton Keynes went the extra mile - not only did they attend to my initial problem replacing the battery but they also check the car out and found a fault on one of my tyres... that's service.
the work was carried out promptly and efficiently and the vehicle was the delivered back to may house together with a report of the work done. Covid precautions were carefully explained and the reasons why the normal level of hospitalitywere restrict
Work carried out quickly and to a good standard. Alex was helpful, kept me updated and knew what he was talking about. Couldn't have asked for more.
They have very good with follow up when I had a couple of issues with my new car.
Speedy and efficient
very straight forward process .
Good communication. Iain was very helpfull on phone and happy with work
The service was well organised
Very efficient with clear timings and delivery
My issue was dealt with quickly and the staff were very friendly and helpful
Clear information and video
Excellent service and knowledge
Given a quote for proposed resolution works then advised that some of the proposed works won't actually be required, great honesty and customer service.
I had a problem with one of the cameras on the car , they gave me a loan car and replaced the Kaf camera with no problem .
Had very good and prompt service from start to finish
Slick service, well oiled, always helpful & informative.
Nothing was too much. Great from start to finish.
Straightforward and efficient. Polite and courteous service advisor.
Everything went smoothly with good communication at each stage.
Service completed quickly and was informed a lot throughout the service provided
Very professional; very polite; called to say service complete in a timely manner
Over and above to ensure my vehicle was completed as per the personal transport circumstance on the day
Friendly, efficient service. Well organised re Covid precautions.
Very friendly but very professional staff. never felt out of the loop with the repairs on my car. Class act all round. My car will never get repaired at another garage again
very poilite and informative
Iain updated me on the progress of my car MOT and did a good job
First class service all round, thank you.
Really good service.
Very good customer service
Friendly and knowledgeable staff. Excellent customer service despite a number of their staff being expectantly absent from work that morning.
It was simple to book the appointment by phone. I was well looked after at the drop off and pick up and the service was done in a short period of time so I didn't have to travel home in the meantime.
All spot on, completed on time kept me informed.
General satisfaction under the constraints imposed by the present restrictions
Kevin and Tyler and all other staff were a pleasure to deal with
Well organised, thorough and polite, helpful staff at all times.
Friendly team, always accommodating
Video report helpful
Good service from the team at Jardine's MK.
Unlike other I got video message from bmw about what is the issue in my car
Very friendly and supportive staff both in customer service and technical team. My special thanks to Phoebe Green for all her help
Nothing to complain about - everyone very nice polite and helpful
Helpful and great personal service
Very efficient, very safe and very professional. Good communications through the entire process. I couldn't ask for anything more.
Work carried out was good and explained well.
It went smoothly
I will definitely go back and all staff were friendly and professional.
The arrival process and communication was very good. The video provided was helpful.
Well organised for drop off felt very COVID secure. Excellent customer service throughout booking and service mot taking place. Pre identified issue also fully fixed.
The problem with my car was resolved quickly and efficiently.
Staff were great dropped the car off and was done within a couple hours. Also done a winter video inspection of the underneath of the car which I thought was great. 5 star service.
The service was completed quickly and Alex kept me updated not only on the day but beforehand too.
Recall and work handled efficiently
Everything that was requested to be done was completed on time and in an efficient manner, I am very pleased with the quality of the tasks performed and the helpfulness of the service advisors.
Excellent service especially in these trying times; from booking, to instructions at drop off, at drop off, MOT and service itself and pick up. All of it Covid safe and constant communication helps with the entire process.
See first answer
As always I received great customer service
Requests were done about getting the car early and deactivating the alarm. Thank you
The video was excellent
Works completed timely, with a loan car which was lovely and well thought through.
Fixed first time, no fuss, from reception, through to service advisor, everyone was knowledgeable, friendly and efficient
All work completed and explained well.
Work carried out exactly and efficiently
Customer service is top quality and the surroundings are brilliant.
Good communications and pleasant team
Despite Covid-19 BMW at Jardines Milton Keynes continue in valuing their customers putting the customer in the centre, providing a timely and quality customer service. Staff are always extremely helpful and provide a great customer experience.
Felt reassured my vehicle had been serviced to a high level. Agent kept me fully informed
Great service professionally carried out.
The sales advisor provided all the information and pursued my claim for me.
Ian was brilliant-
The customer care that I received from Kevin fryer and Tyler Hughes was dedicated to my requirements and at me, it was individual, caring and thoughtful. Tyler contacted and updated me as required with a progress report.
Some work was done free of charge. The Jardine staff were very nice.
Kept me up to date with my car
So far so good.
Very smooth and professional set up. Exceptionally clean and I even had a complimentary cleaning kit in a beautiful BMW bag. Little touch that went a huge way.
Jay Hughes was the member of the service team that dealt with me and he was superb. Very polite and kept me informed on the service progress without me having to chase it up
It was smooth and flawless
Ian keeps me posted on the progress of the repair and was very accommodating.
Excellent service and make you feel safe during this Pandemic. The service adviser kept me informed throughout the day on what was happening with my vehicle and was extremely knowledgeable.
Service was explained fully and although nothing was wrong am sure it would have been explained if there was. Keys were presented in a plastic bag, interior wiped down meeting and bettering my Covid related expectations
Lewis did an amazing job. He kept me up to date and provided good support
Kept well informed at all stages of the puchasing and excellent handover considering all the covid restrictions.
Efficient and informative throughout the process
Good product good dealership and good sales and service department.
He was very pleasant and kept in touch with about my car status.
Lewis Higgs gets 10 out of 10 for his professional attitude from start to finish. I would employ him without a second thought. Well done Lewis.
Mark was patient, understood my requirements and helped me make my decision without any pressure and kept me informed every step of the way. Set all my expectations re delivery times, kept to them and then moved the collection date to suit my diary.
The hand over was flawless as always.
More attention needs to be paid to pre delivery checks. This has been discussed with the dealer.
Emma was extremely professional, helpful and made my experience of buying a BMW really great! Emma was always at the end of the phone or email if and when I needed her and went above and beyond to make sure everything went smoothly.
All very straightforward & efficient
Very informative, nothing was too much trouble, overall a very good and seamless experience
Taking into consideration current situation with national lockdown video updates were very usefull.
Considering the restrictions and difficulties with current circumstances, the click and collect processes were brilliant. No waiting, immediate attention, brilliant!
Everything was discussed at length and Lewis Higgs ensured that there were no unanswered questions. Extremely helpful and kept me posted throughout the process.
Kirill Grigoryev at Jardine BMW, Milton Keynes was very helpful, knowledgeable, and easy to work with.
Easy to deal with and straight-forward considering purchase was made during lockdown. Emma provided great service on a previous purchase so I was more than happy to return to her for this one.
The car was purchased quickly and easily and I am very happy with the new car.
Will was fantastic throughout the whole process and made purchasing the car a pleasure. He was always on top of everything, made everything very straightforward and kept me informed all the way though. An example of what a salesman should be like
Middle of COVID felt safe and still looked after
All happened very quick - within a week from first enquiring. Impressive.
Hand over of the car during COVID was not ideal but the team did an excellent job regardless using new technology to support this too.
The handover and communication despite strict Covid measures was seamless
Very helpful made my purchase good experience
Quality of service
Yes given restrictions Will was very accommodating whilst still respecting distancing and space.
Consistent communication with our sales executive !!