Loading...

ABOUT JARDINE MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tracey Fisher was the person who dealt with me and she was excellant, she kept me updated and was very polite and made it a pleasure to deal with BMW.

Service

Kept well informed during the day

Service

All the issues i highlighted were addressed and my service advisor kept me informed throughout

Service

Kept me Informed at all times. We're flexible.

Service

A tea of professionals that always listen to the voice of customer

Service

Sam Fleming did not have to help me as my issue was with another BMW dealership (Strastone in Hull) but she happily took charge and engaged with the other dealership to agree the best decision to help me. I can't thank her enough

Service

Well organised and clear communication

Service

great experience apart from the car valet

Service

As a disabled driver I appreciate their home pick up and redelivery service. They kept to the arrangements and kept me informed. The safety video was very useful.

Service

No issues, good communications from the service centre, car completed on time.

Service

Tracy was helpful and friendly

Service

Absolutely grateful and 5* service and very helpful and polite staff.

Service

Mistake made when taking booking re.: waiting with car. When mistake was discovered, service manager Alex Magee went the extra mile to arrange a courtesy car despite Covid restrictions so as I wouldn't be late back to work. Excellent customer service

Service

I was well looked after by George who sorted me out with a loan car at short notice when my car failed its MOT and needed 4 new tyres that were not in stock.

Service

Good service. Friendly staff.

Service

Service was completed quickly and efficiently

Service

As above. Always receive warm welcome and exceptional service.

Service

Great experience

Service

Fantastic service from Iain and the Aftersales Team

Service

Very happy with communication, service and speed. Misses out on 5 as I did expect a car clean (or at the very least a promise of a deferred clean if COVID didn't permit currently).

Service

Very satisfied

Service

Dealt with very well, everyone was great and Covid protection was spot on. My car being older seemed to be highly regarded that made me feel good

Service

Again great communication Ease of sting up the visit, Covid info given, report on car and final hand back all excellent

Service

Service performed as expected

Service

The covid secure drop off and collection was very well organised and George was very helpful

Service

Just clearly a high quality and professional operation.

Service

Very easy to book the service and overall experience from being welcomed by Tracey when dropping the car off to collecting the car after the service were excellent. I also had a follow up question about the service which was immediately answered.

Service

Booking easy and efficient and appreciated the video indicating condition of the vehicle. Service carried out promptly.

Service

BMW Milton Keynes went the extra mile - not only did they attend to my initial problem replacing the battery but they also check the car out and found a fault on one of my tyres... that's service.

Service

the work was carried out promptly and efficiently and the vehicle was the delivered back to may house together with a report of the work done. Covid precautions were carefully explained and the reasons why the normal level of hospitalitywere restrict

Service

Work carried out quickly and to a good standard. Alex was helpful, kept me updated and knew what he was talking about. Couldn't have asked for more.

Service

They have very good with follow up when I had a couple of issues with my new car.

Service

Speedy and efficient

Service

very straight forward process .

Service

Good communication. Iain was very helpfull on phone and happy with work

Service

The service was well organised

Service

Very efficient with clear timings and delivery

Service

My issue was dealt with quickly and the staff were very friendly and helpful

Service

Clear information and video

Service

Excellent service and knowledge

Service

Given a quote for proposed resolution works then advised that some of the proposed works won't actually be required, great honesty and customer service.

Service

I had a problem with one of the cameras on the car , they gave me a loan car and replaced the Kaf camera with no problem .

Service

Had very good and prompt service from start to finish

Service

Slick service, well oiled, always helpful & informative.

Service

Nothing was too much. Great from start to finish.

Service

Straightforward and efficient. Polite and courteous service advisor.

Service

Everything went smoothly with good communication at each stage.

Service

As expected

Service

Service completed quickly and was informed a lot throughout the service provided

Service

Very professional; very polite; called to say service complete in a timely manner

Service

Very satisfied

Service

Over and above to ensure my vehicle was completed as per the personal transport circumstance on the day

Service

Friendly, efficient service. Well organised re Covid precautions.

Service

Very friendly but very professional staff. never felt out of the loop with the repairs on my car. Class act all round. My car will never get repaired at another garage again

Service

very poilite and informative

Service

Iain updated me on the progress of my car MOT and did a good job

Service

First class service all round, thank you.

Service

Really good service.

Service

Very good customer service

Service

Friendly and knowledgeable staff. Excellent customer service despite a number of their staff being expectantly absent from work that morning.

Service

It was simple to book the appointment by phone. I was well looked after at the drop off and pick up and the service was done in a short period of time so I didn't have to travel home in the meantime.

Service

All spot on, completed on time kept me informed.

Service

General satisfaction under the constraints imposed by the present restrictions

Service

As above

Service

Kevin and Tyler and all other staff were a pleasure to deal with

Service

Well organised, thorough and polite, helpful staff at all times.

Service

Friendly team, always accommodating

Service

Video report helpful

Service

Good service from the team at Jardine's MK.

Service

Unlike other I got video message from bmw about what is the issue in my car

Service

Very friendly and supportive staff both in customer service and technical team. My special thanks to Phoebe Green for all her help

Service

Nothing to complain about - everyone very nice polite and helpful

Service

Helpful and great personal service

Service

Very efficient, very safe and very professional. Good communications through the entire process. I couldn't ask for anything more.

Service

Work carried out was good and explained well.

Service

It went smoothly

Service

I will definitely go back and all staff were friendly and professional.

Service

The arrival process and communication was very good. The video provided was helpful.

Service

Well organised for drop off felt very COVID secure. Excellent customer service throughout booking and service mot taking place. Pre identified issue also fully fixed.

Service

The problem with my car was resolved quickly and efficiently.

Service

Staff were great dropped the car off and was done within a couple hours. Also done a winter video inspection of the underneath of the car which I thought was great. 5 star service.

Service

The service was completed quickly and Alex kept me updated not only on the day but beforehand too.

Service

Recall and work handled efficiently

Service

Everything that was requested to be done was completed on time and in an efficient manner, I am very pleased with the quality of the tasks performed and the helpfulness of the service advisors.

Service

Excellent service especially in these trying times; from booking, to instructions at drop off, at drop off, MOT and service itself and pick up. All of it Covid safe and constant communication helps with the entire process.

Service

As above

Service

Helpful staff.

Service

See first answer

Service

As always I received great customer service

Service

Requests were done about getting the car early and deactivating the alarm. Thank you

Service

The video was excellent

Service

Works completed timely, with a loan car which was lovely and well thought through.

Service

As above

Service

Fixed first time, no fuss, from reception, through to service advisor, everyone was knowledgeable, friendly and efficient

Service

All work completed and explained well.

Service

Work carried out exactly and efficiently

Service

Customer service is top quality and the surroundings are brilliant.

Service

Good communications and pleasant team

Service

Despite Covid-19 BMW at Jardines Milton Keynes continue in valuing their customers putting the customer in the centre, providing a timely and quality customer service. Staff are always extremely helpful and provide a great customer experience.

Service

Felt reassured my vehicle had been serviced to a high level. Agent kept me fully informed

Service

Great service professionally carried out.

Service

The sales advisor provided all the information and pursued my claim for me.

Service

Ian was brilliant-

Service

The customer care that I received from Kevin fryer and Tyler Hughes was dedicated to my requirements and at me, it was individual, caring and thoughtful. Tyler contacted and updated me as required with a progress report.

Service

Some work was done free of charge. The Jardine staff were very nice.

Service

Kept me up to date with my car

Service

So far so good.

Service

Very smooth and professional set up. Exceptionally clean and I even had a complimentary cleaning kit in a beautiful BMW bag. Little touch that went a huge way.

Service

Jay Hughes was the member of the service team that dealt with me and he was superb. Very polite and kept me informed on the service progress without me having to chase it up

Service

It was smooth and flawless

Service

Ian keeps me posted on the progress of the repair and was very accommodating.

Service

Excellent service and make you feel safe during this Pandemic. The service adviser kept me informed throughout the day on what was happening with my vehicle and was extremely knowledgeable.

Service

Service was explained fully and although nothing was wrong am sure it would have been explained if there was. Keys were presented in a plastic bag, interior wiped down meeting and bettering my Covid related expectations

Service

Total satisfaction

Service

Lewis did an amazing job. He kept me up to date and provided good support

Sales

Kept well informed at all stages of the puchasing and excellent handover considering all the covid restrictions.

Sales

Efficient and informative throughout the process

Sales

Good product good dealership and good sales and service department.

Sales

He was very pleasant and kept in touch with about my car status.

Sales

Lewis Higgs gets 10 out of 10 for his professional attitude from start to finish. I would employ him without a second thought. Well done Lewis.

Sales

Mark was patient, understood my requirements and helped me make my decision without any pressure and kept me informed every step of the way. Set all my expectations re delivery times, kept to them and then moved the collection date to suit my diary.

Sales

The hand over was flawless as always.

Sales

More attention needs to be paid to pre delivery checks. This has been discussed with the dealer.

Sales

Emma was extremely professional, helpful and made my experience of buying a BMW really great! Emma was always at the end of the phone or email if and when I needed her and went above and beyond to make sure everything went smoothly.

Sales

All very straightforward & efficient

Sales

Very informative, nothing was too much trouble, overall a very good and seamless experience

Sales

Taking into consideration current situation with national lockdown video updates were very usefull.

Sales

Considering the restrictions and difficulties with current circumstances, the click and collect processes were brilliant. No waiting, immediate attention, brilliant!

Sales

Everything was discussed at length and Lewis Higgs ensured that there were no unanswered questions. Extremely helpful and kept me posted throughout the process.

Sales

Kirill Grigoryev at Jardine BMW, Milton Keynes was very helpful, knowledgeable, and easy to work with.

Sales

Easy to deal with and straight-forward considering purchase was made during lockdown. Emma provided great service on a previous purchase so I was more than happy to return to her for this one.

Sales

The car was purchased quickly and easily and I am very happy with the new car.

Sales

Will was fantastic throughout the whole process and made purchasing the car a pleasure. He was always on top of everything, made everything very straightforward and kept me informed all the way though. An example of what a salesman should be like

Sales

Middle of COVID felt safe and still looked after

Sales

All happened very quick - within a week from first enquiring. Impressive.

Sales

Hand over of the car during COVID was not ideal but the team did an excellent job regardless using new technology to support this too.

Sales

The handover and communication despite strict Covid measures was seamless

Sales

Very helpful made my purchase good experience

Sales

Quality of service

Sales

Yes given restrictions Will was very accommodating whilst still respecting distancing and space.

Sales

Consistent communication with our sales executive !!