- Home
- About Jardine Milton Keynes
- Jardine Milton Keynes Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
521 ratings and 234 comments received in the last 90 days.
10 September 2024
I had a good customer experience. Staff were patient and helpful
07 September 2024
Friendly, professional and refreshingly honest advice on the choice of cars that were best suited to our personal needs. Also worked hard on getting us the 'right' deal for our preferred car.
06 September 2024
Kept informed at all time dealt with all my request very good
24 August 2024
Excellent customer service from Dom and John Adams
16 August 2024
Dillon as always was friendly, honest and extremely helpful to help us navigate our new car purchase. Dillon answers all of my silly questions, gives us time to think matters over and is extremely helpful.
15 August 2024
Good sales experience, followed with excellent communication
04 August 2024
CLEAR AND EFFICENT NEGOIATIONS
02 August 2024
Very easy and smooth, no pushy salesman and very pleasant experience Lovely guy who helped us understand things within the car
01 August 2024
The process of purchase and delivery for my new series 4 convertible was excellent with order to delivery within 2 months. The process was seamlessly executed with no issues along the way.
01 August 2024
Received regular communication, everything was easily and clearly explained and George and Don always made us feel welcomed and looked after
25 July 2024
We were shown complete care from a welcome by reception, a welcome by the sales advisor, the offer of a seat and coffee and great knowledge of all our questions about the car and scheme we were considering.
24 July 2024
Very satisfied with the service and the personnel at the dealership.
24 July 2024
Was straight forward and hassle free.
21 July 2024
Exceptional service - The team were all very helpful and kept us up to date throughout.
18 July 2024
Dillon was happy to sit and show me as many of the functions as I needed, plus he is happy for me to go back to see him if I have any further questions
17 July 2024
Dillon was great, answered all the questions I had and kept me involved during the whole process
15 July 2024
Excellent service again
10 July 2024
Treatment received from the Ssles consultant was exceptional
08 July 2024
Great pre and post sale care
05 July 2024
Made welcome and process quick and painless
05 July 2024
The sales executive George was knowledgeable and helpful without a hint of patronising sales talk. He was very helpful and honest with any query I had and was keen to reach a deal that I would be happy with and topped off with a good firm hand shake.
03 July 2024
Extremely satisfied. This is my 5th BMW that I have purchased through this centre since 2010 so I know them and they know me. And being in a wheelchair this has really helped. Also they treat me no differently, which personally I really appreciate.
03 July 2024
Legends mate
02 July 2024
Very good service John was very helpfull and kept me up to date on every stage a very smooth process
30 June 2024
Despite this being my 4th BMW in the last 7 years, all purchased from the same dealership, I am still made to feel like it was my very first new car purchase. Nothing is too much trouble and any issues are quickly resolved.
29 June 2024
As per already stated... Solely down to your salesperson. Kirill is a credit to your franchise.
25 June 2024
straightforward process from start to finish. The team are very hospitable.
25 June 2024
The sale staff made us welcome. On collection of the car was an error with the car, but manage to sort it and deliver the car to us on the same day. We did not get to drive it away, but they have said they sorting something for good will gesture.
24 June 2024
This is a second car I bought at the centre within 3 years, this tell it all how pleased I am with the purchase and delivery
21 June 2024
Car is in great condition, paint work/polishing is great and George and Dillan were very helpful.
20 June 2024
No issues, smooth process.
18 June 2024
I visited my local dealer Jardines Milton Keynes after contacting Carwow. George Bosher (sales) was exceptional in his knowledge, enthusiasm and couldn't of been more helpful.
18 June 2024
Excellent service and care taken at all times.
10 September 2024
Excellent customer service on the day from Chris Bukaka. Thank you!
10 September 2024
Visit was easy and simple.
09 September 2024
Deals with issues in a flawless efficent manner
09 September 2024
Very helpful staff
09 September 2024
Again great customer care. All the personnel I encountered were very friendly and courteous.
09 September 2024
Thorough from start to finish.
09 September 2024
Pointed out and identified potential problems to be aware of as well as carrying out recall work.
09 September 2024
Excellent service along with friendly staff
07 September 2024
From the professional and polite reception to collection of the car, very pleased with everything.
07 September 2024
Chris was fantastic, very helpful.
07 September 2024
All good
07 September 2024
Excellent communication.
05 September 2024
Every time we have the car serviced they have such a professional manner. Couldn't do enough to get the car completed in a timely manner
04 September 2024
Natalia and the mechanic who spoke to me were very helpful
04 September 2024
Prompt welcome from the receptionist Attentive and informative interaction with Chris, my allocated service manager
04 September 2024
See above.
04 September 2024
As above, Steve was great
04 September 2024
Kept me updated throughout Stafff friendly
04 September 2024
Great service as always apart from ludicrously long wait times on almost every phone call into the dealership. waiting up to 20 mins on occasions - would have been 5 stars if not for that.
04 September 2024
Excellent service
04 September 2024
Good service
02 September 2024
Handled my frustrations extremely well.
02 September 2024
The staff are very good and they all seem to have the customers best interests at heart
01 September 2024
Satisfied
01 September 2024
Finished work in time so I was not hanging around
01 September 2024
Help and turnaround on site
01 September 2024
All good
01 September 2024
Extremely satisfied and surprised by level of service.
30 August 2024
Brakes discs and pads done while I waited. As compensation for waiting over the two and half hours I received two very nice flasks.
29 August 2024
Service agent was very good, kept me up to date on progress.
29 August 2024
No problems and all ready to collect
28 August 2024
good comms and good value
28 August 2024
Professional friendly service and double checked to see if I wanted parts changed following a pre inspection!
27 August 2024
Excellent service
27 August 2024
Highly professional service from everyone I came in contact with.
27 August 2024
Really happy with the service I received at Jardine Milton Keynes. Holly was super nice and made sure I had everything I needed.
26 August 2024
As usual, good service and support were provided. Particularly Thanks to Natasha Asif.
26 August 2024
Natalia was very good at sorting my service needs.
26 August 2024
It was very nice
25 August 2024
Again very helpful and accommodating
25 August 2024
Liam kept me updated and I felt I was in good hands as always
24 August 2024
From Michael's warm and friendly greeting to the return of my gleaming, freshly washed car. Superb service!
24 August 2024
The job was done - the car was cleaned for me and smelt lovely. The information given was thorough and I liked the video.
24 August 2024
Had a booking mixup but you were able to fulfil my booking.
24 August 2024
Natalia was amazing, I needed my car earlier than plan. She made this happen and even got my car cleaned in the shortened time frame. Thank you very much for your help Natalia!
24 August 2024
Dropped the car off with no problem. Received a phone call half way through the day with an update (as well as video and general update) which was clear and concise. Then handover at the end was swift and easy.
23 August 2024
Friendly and professional service
23 August 2024
All good.
23 August 2024
Excellent customer service
21 August 2024
All the staff are very knowledgeable which inspires confidence from start to finish. Resulting in a truly perfect service experience from everyone. A big thank you goes out to everyone for making my visit/s just perfect!
20 August 2024
Holly did a great job in walking me through the process and keeping me updated throughout the day.
20 August 2024
Team are friendly and welcoming, information is readily shared during the service. The showroom is comfortable and has good amenities for clients while waiting for their vehicle.
20 August 2024
No reason not to
20 August 2024
Very professional staff and efficient service
20 August 2024
The booking assistant was excellent and he explained everything very well
19 August 2024
Quick and efficient
19 August 2024
I had an issue with my air in which was resolved smoothly
19 August 2024
Good showroom, good facilities whilst waiting, my Service Assistant Chris was very helpful
19 August 2024
My Service agent was Chris. Superb guy!!
18 August 2024
sent a video on what work needs doing as well which I approved via email and the car was ready for collection before I expected
17 August 2024
I received feedback and regular updates on progress of work on my car whilst it was in the garage
17 August 2024
The whole process is very easy
17 August 2024
All aspects of the visit were as expected.
17 August 2024
Quick friendly and helpful service. Swapped from another local dealership, very glad I did
15 August 2024
Professional
14 August 2024
Nice showroom and waiting area, well organised parking with helpers on hand. Speedy service and nice staff. Coffee machine didn't make very nice coffee though, a bit of a let down on that front.
14 August 2024
No issues, only thing was the timescale to get booked in
14 August 2024
Issues on the day meant an incomplete and rushed handover, had to chase for follow up to resolve.
14 August 2024
Great, service was completed quickly and even gave the car a clean.
14 August 2024
Natalia L was amazing. She rang me prior to the booked appointment to confirm details, arranged a courtesy vehicle for me and kept me updated all throughout the day. Perfect experience.
14 August 2024
Timely work done and delivered well before time. Cost as per the estimate provided
14 August 2024
First class service.
13 August 2024
Chris helped me through the process as well as making sure I had a courtesy car to still proceed with my day like normal
13 August 2024
Good service
13 August 2024
High standard of service & regular updates.
13 August 2024
My Service Advisor was Natalia Laszkiewicz and she booked my car in and kept me informed of progress throughout the process.
13 August 2024
Due to circumstances beyond your control my car had to stay in the garage overnight.I live quite far away and a lift home was much appreciated.
12 August 2024
Natalia was professional, warm, friendly and attentive. She was charm personified - very easy to deal with and straightforward in her explanations. Kept me updated on time til finish and offered car wash and estimate for next service due. Faultless.
12 August 2024
As above, a pleasure dealing with Natalia and Steve - went a significant way in restoring my faith in Jardine MK after a pretty disastrous service department encounter in early December.
12 August 2024
Very helpful and efficient
11 August 2024
Natalia kept me informed throughout. She spent time with me testing the repair, to ensure I was fully satisfied before I took the car away. She was professional and friendly, and nothing was too much trouble. She is a real asset to your team.
11 August 2024
I had a service carried out but I picked my car up only to find the service light hadn't been taken out
10 August 2024
Informed on all details of the service & friendly team
09 August 2024
Kept me up to date. Staff courteous and professional at all times.
09 August 2024
Updates and videos of vehicles health
09 August 2024
The process was seamless, and working with Chris Bukaka was an absolute pleasure.
07 August 2024
Thx experience is courteous/professional/and ontime
07 August 2024
Great team always excellent
07 August 2024
I had work to do and felt welcomed enough just to get on with it in the waiting area.
06 August 2024
Service advisor is very helpful. Thanks
06 August 2024
Kept informed..updated frequently
05 August 2024
The young lady who i dealt with on the day was supremely profesional,confident and assured in her customer service she should be commended accordingly.
05 August 2024
as above . they put my mind at ease and my car is always as good as new .
05 August 2024
Customer service advisor kept me informed of what was happening, she also offered choice no pressure
05 August 2024
Natahlia was very good, planned the visit we'll, explained what was happening and delivered on her promises.
05 August 2024
Excellent customer service
04 August 2024
Kept informed as to progress and any problems concerning the work involved.
04 August 2024
super service
04 August 2024
Peace of mind , knowing everything is up to high standard
04 August 2024
Good service and polite staff.
03 August 2024
We had good service.
03 August 2024
My experience was excellent from dropping car off to picking it up
03 August 2024
From booking the car in, being advised re parking and picking it up (cleaned) when the work had been completed, everyone involved had been professional and pleasant.
01 August 2024
Service rep Chris was excellent. Car was well attended.
31 July 2024
100% service from everyone
31 July 2024
Good all round service
31 July 2024
Great service as always
30 July 2024
80/100 is a good first class uni mark!
30 July 2024
Steven did exactly what he said and the job was done on time.
30 July 2024
Had to return as the tyre had not been ordered in
30 July 2024
I had a small issue with the inside of the wheels not being cleaned when 4 new tyres were fitted and the After Sales Manager is now aware of this in a separate email.
30 July 2024
Treated well while waiting for my car
30 July 2024
Satisfactory transaction.
30 July 2024
Excellent
29 July 2024
Good friendly and speedy service.
29 July 2024
The service team from booking to drop and collection was excellent, staff were friendly, helpful and everything seemed well organized.
29 July 2024
My car required replacement glass for wing mirror. This was carried out whilst I waited and was well looked after by the staff and the service manager who kept me informed as the service progressed.
28 July 2024
Kind people, very quick and efficient service.
28 July 2024
Chris Bukaka is amazing He always make sures that he updates whenever it is necessary and has lot of patience and also he is so empathetic to the situations
27 July 2024
Ok
27 July 2024
Lovely staff and nice waiting area
27 July 2024
The work was carried out with no fuss. The team even fitted in an MOT for me and advised me of an issue with my brakes.
25 July 2024
Entire car was checked, even though the car was only in for a recalled part.
23 July 2024
Smooth checkin process, communication was perfect from start to end. I really liked the vehicle health check video.
23 July 2024
I was treated with respect, and the team there were very friendly, approachable, and helpful.
23 July 2024
efficient and timely
23 July 2024
Holly was great. Service carried out in good time with no issues. Thanks again.
23 July 2024
Appointment was straight forward
23 July 2024
They did rectify the fault, the customer facing service department staff were were very courteous and efficient. A courtesy car was provided.
23 July 2024
Great customer care. All my needs met.
23 July 2024
Main reason was Natasha, simply amazing customer management
22 July 2024
As previous comments
22 July 2024
When out of their way to accommodate my needs eg late pick up. Friendly staff who know and are always courteous.
22 July 2024
As above
22 July 2024
Steve Fawcett, who looked after the car, kept me informed before the due date and during the day of the service and performed admirably.
22 July 2024
Excellent service. Part out of stock since last year - Kevin updated me on progress until arrival. Car booked in and done quickly and efficiently. Service and a few teething issues are all sorted. Happy with everything.
22 July 2024
Great service
22 July 2024
Quick efficient service and I was kept informed on progress.
21 July 2024
Very thorough
21 July 2024
Friendly staff, aiming to please and make the experience positive. I think the auto check-in map of the car park should sow the car park space numbers.
21 July 2024
No reason to give any lower score.
20 July 2024
Friendly and efficient service. Also offering a vehicle health check and car washing
20 July 2024
All went well
20 July 2024
Can't fault it! Nothing is too much trouble I love it at Jardine
19 July 2024
I can't think of much more they could have done and have confidence in BMW to look after my car.
18 July 2024
Would have preferred a like for like match on the curtesy car
18 July 2024
Excellent customer experience when I came in for recall service, however when there was further issues there no prompt response to help.
17 July 2024
Great experience overall. Only reason I didn't give a 5-star is that the complimentary wash wasn't great. It'll be nice to have a mint wash after a service with a total bill of £1,300+
17 July 2024
It is always a pleasure dealing with Natasha, she is informative, professional and always goes the extra mile to resolve any issues that arise
16 July 2024
As above.
16 July 2024
Great service
15 July 2024
Great Service from Steve
15 July 2024
Much improved compared to my last visit
15 July 2024
Great service good time keeping
15 July 2024
Service progress is updated instantly.
15 July 2024
Im extremely happy that they repaired my washers foc
14 July 2024
Kept updated, good communication.
13 July 2024
Part not replaced as told - no consideration and diagnostic of the concern raised
12 July 2024
I enjoyed every bit of my visit there from security to the receptionist to sales agent Natasha to car service team every body thank you
11 July 2024
Very good customer service
11 July 2024
Good service, timely work, good courtesy car
10 July 2024
Good communication, attentive staff and great facilities
10 July 2024
Easy process and I like the new addition of the self check in so I don't have to wait whilst people are busy. Despite an initial hiccup in what was booked in it was resolved to my satisfaction promptly and car was back as expected on time.
09 July 2024
Good communication and fast service
09 July 2024
Satisfactory, the problem was fixed under warranty without question
08 July 2024
very clean showroom ,wonderful welcome greetings
08 July 2024
Both Chris and Emily have shown exemplary skills in customer care and are very well placed to be the faces of BMW services. I left the centre feeling incredibly looked after and valued. Thank you both so much for your help. Outstanding experience.
08 July 2024
Very friendly and welcoming
08 July 2024
It was explained to me what was to be done beforehand
06 July 2024
The health check video in the day is very welcome.
05 July 2024
Very good
04 July 2024
Everyone there is friendly and professional and very welcoming
04 July 2024
For speed of service and efficiency.
04 July 2024
Service from gary banerjee in your landrover jaguar parts department was brilliant, put me in contact with the. Correct people to fix my issue
04 July 2024
I am very satisfied of their service.
03 July 2024
Was kept informed and updated
03 July 2024
Roger was very friendly, knowledgeable and outstanding with his skills. I feel like coming back again because he reassured me and I am confident I will
03 July 2024
Great service
03 July 2024
Got car back in good time,
02 July 2024
Quick and Great job done ??
02 July 2024
Had I received a qualified mechanics call about the issue,without having to ask for one. I would have been alot happier. However after speaking to a snr tech. I was happy with response and the fact he was happy to investigate further.
02 July 2024
easy and kept me informed
01 July 2024
Major Services got carried out at the level I was expecting.
01 July 2024
Great service staff
01 July 2024
got what I went for
01 July 2024
Dealt with any issues raised very well.
30 June 2024
Excellent service, smooth process.
30 June 2024
Steve is always very polite and friendly.
28 June 2024
Very pleased
26 June 2024
Natasha looked after me start to end of my service that day with excellent communication throughout.
24 June 2024
As a waiting customer vehicle was ready on time
24 June 2024
Because I was completely satisfied!
24 June 2024
The mot took the amount of time stated and was completely well.
23 June 2024
In couldnt have asked for a better service and I was being provided regular updates. Thank you Natasha
19 June 2024
As usual they went above sbd beyond to make sure everything was right
19 June 2024
The service found an issue that was covered by warranty. The part was ordered and fitted without any issue and i was kept updated all the way through the process.
18 June 2024
Steve at Milton Keynes was great. Very competent and strove to take on and resolve my issues. Very pleased with my visit.
18 June 2024
My car was in for a recall so I was there for a couple of hours. I had my nephew with me on the day and George in the sales department offered building blocks to help keep him occupied. Nathan the service advisor kept me updated throughout.
17 June 2024
Efficient service and good communications
17 June 2024
Normally Jardine are bad at getting our cars back at a decent time. This is the first time it has been done before 17:30.
10 September 2024
Kwesi provided an exceptional service from friendly introductions to lots of informative information. He went through all my questions and inquiries thoroughly and explained in great detail. He really made the process enjoyable and is real credit!